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Subject: Service desk best practices
9 general knowledge quiz questions. It should take around 2 minutes to complete all the questions.
Before • Best • Blame • Business • Communicating • Communication • Day • Delays • Dismissive • Effective • Empathizing • Employees • Establishing • Focus • Follow • Followed • Guesswork • Higher • How • Identifying • Ignore • Improvement • Inaccurate • Involve • Involved • Keep • Key • Knowledge • Metrics • Micromanage • Play • Potential • Prevent • Problem • Procedures • Processes • Provide • Rely • Reporting • Resolve • Should • Slas • Solutions • Their • Time • Timely • Tracking • Unable • Wait • Waiting