Differentiation strategy (418 pages)
Recovery In detail
Recovery model period (258 pages)
Recovery of consumer spending (453 pages)
Recovery program journey (389 pages)
Service contracts (422 pages)
Service design (400 pages)
Service distribution (350 pages)
Service enhancement (344 pages)
Service fees (273 pages)

Service gap model (420 pages)
Service identity (313 pages)
Service innovation experiments (341 pages)
Service innovation impact (325 pages)
Service innovation objectives (256 pages)
Service learning (397 pages)
Service licensing (297 pages)
Service management plan (334 pages)
Service privacy (370 pages)

Service process (365 pages)
Service productivity (161 pages)
Service provider change management (364 pages)
Service provider service innovation (386 pages)
Service providers (493 pages)
Service quality model (245 pages)
Service response time (353 pages)
Service revenue (68 pages)
Service sales (407 pages)
Service support process (269 pages)
Service-based revenue (332 pages)