Platform In detail
Service Level Framework (224 pages)
Service Recovery Apology (357 pages)
Service Recovery Follow-up (349 pages)
Service contracts (422 pages)
Service delivery (485 pages)
Service design (400 pages)
Service failure (254 pages)
Service feedback (406 pages)
Service fees (273 pages)

Service gap model (420 pages)
Service gap model (420 pages)
Service identity (313 pages)
Service innovation customer expectations (453 pages)
Service innovation customer retention measurement (366 pages)
Service innovation experiments (341 pages)
Service innovation failure (234 pages)
Service innovation objectives (256 pages)
Service licensing (297 pages)

Service management office (403 pages)
Service output (319 pages)
Service privacy (370 pages)
Service productivity (161 pages)
Service recovery rate (305 pages)
Service reliability (408 pages)
Service request management tool (377 pages)
Service response time (353 pages)
Service support process (269 pages)
Serviced apartment (539 pages)
Services In detail