Subject: SERVQUAL
18 general knowledge quiz questions. It should take around 4 minutes to complete all the questions.
Appearance • Aspects • Assess • Assessing • Collaboration • Comparing • Cost • Dependably • Design • Diversity • Drucker • Evaluate • Five • Focus • Goals • Groups • High • Identify • Implementation • Importance • Improve • Improvement • Its • Jobs • Leadership • Leonard • Limitations • Manage • Measured • Metric • Nature • Need • Packaging • Performance • Peter • Popular • Productivity • Relationship • Responsiveness • Satisfaction • Service • Servqual • Share • Speed • Standard • Statements • Steve • Subjective • Surveys • Using