Service design process

Service recovery Design Thinking for Product Management (371 pages) Design for availability (322 pages) Design for innovation (388 pages) Design for recycling (288 pages) Design market (399 pages) Design patent…

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Lean Service Design

Service provider operations Design charrette (348 pages) Design feedback (441 pages) Design for Lean Six Sigma (DFLSS) (355 pages) Design for finance (366 pages) Design for natural resource management (364…

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Joint venture and oligopoly

Jointly reviewed Joint Customer Support Partnership (289 pages) Joint R&D Programme (615 pages) Joint application utilization (228 pages) Joint bookrunners (328 pages) Joint brand development (191 pages) Joint customer loyalty…

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Timeliness of service

Serviceable Available Market (SAM) Service Level Framework (224 pages) Service complement bundling (188 pages) Service development costs (295 pages) Service distribution (350 pages) Service feedback (406 pages) Service feedback (406…

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After-sales service

Services After-sales services (405 pages) Service Failure Recovery (388 pages) Service Level Framework (224 pages) Service Recovery Touchpoints (258 pages) Service center (331 pages) Service complement bundling (188 pages) Service…

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Market research for education industry

Research evaluation Education app (364 pages) Industry index warrant (234 pages) Industry-academic technology transfer partnership (364 pages) Industry-foundation partnership (475 pages) Market barriers (282 pages) Market basket analysis (168 pages)…

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Service processes

Services Service Failure Recovery (388 pages) Service Recovery Apology (357 pages) Service area estimation (215 pages) Service cloud (309 pages) Service delivery project management (346 pages) Service development costs (295…

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Service quality measurement

Serviceable Available Market (SAM) Quality bond (316 pages) Quality control certification (385 pages) Quality control training materials (344 pages) Quality management systems (QMS) (404 pages) Quality system procedures (389 pages)…

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Service response time

Timetable Response object (262 pages) Service Failure Recovery (388 pages) Service Recovery Apology (357 pages) Service Recovery Touchpoints (258 pages) Service center (331 pages) Service contracts (422 pages) Service degradation…

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Sensitivity to customer needs

Customer-centricity analysis Customer Acquisition Cost Ratio (CACR) (441 pages) Customer Feedback Management (419 pages) Customer Segmentation Net Promoter Score (415 pages) Customer Segmentation Personality (570 pages) Customer Segmentation Strategy (379…

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Service environment

Services Environmental (441 pages) Environmental Impact Assessment (EIA) (396 pages) Environmental accounting (431 pages) Environmental appeal (440 pages) Environmental conservation partnership (451 pages) Environmental ethics (464 pages) Environmental impact measurement…

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Service expertise

Services Service Level Framework (224 pages) Service Recovery Apology (357 pages) Service area visualization (295 pages) Service cloud (309 pages) Service complement bundling (188 pages) Service contracts (422 pages) Service…

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Service flexibility

Services Service Level Framework (224 pages) Service Recovery Apology (357 pages) Service Recovery Follow-up (349 pages) Service cloud (309 pages) Service degradation frequency (276 pages) Service development costs (295 pages)…

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Multichannel service

Services Service Failure Recovery (388 pages) Service Recovery Follow-up (349 pages) Service area estimation (215 pages) Service area repair (428 pages) Service center (331 pages) Service complement bundling (188 pages)…

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Navigation of the service

Serviced apartment Service Recovery Touchpoints (258 pages) Service complement bundling (188 pages) Service contracts (422 pages) Service degradation frequency (276 pages) Service delivery (485 pages) Service delivery project management (346…

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Personalized service

Serviceable Available Market (SAM) Personalized chatbot platforms (274 pages) Personalized chatbot services (205 pages) Personalized communication (422 pages) Personalized customer avatars (352 pages) Personalized displays (190 pages) Personalized doormat (233…

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