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Subject: First call resolution rate
8 general knowledge quiz questions. It should take around 2 minutes to complete all the questions.
Agents • Benefits • Call • Certain • Competitor • Complex • Comprehensive • Considered • Customer • Customers • Dissatisfaction • Divide • Does • During • Effective • Effectiveness • Experience • Experienced • Extensive • Factors • First • Good • Impaired • Important • Improved • Improving • Increase • Increased • Ineffective • Interact • Interaction • Issues • Leveraging • Likelihood • Minimal • Processes • Providing • Put • Rate • Relate • Routing • Service • Short • Some • Their • Them • There • Total • Training • Transferred