Desktop application (480 pages)
Management by results (382 pages)
Management committee (387 pages)
Service delivery (485 pages)
Service distribution (350 pages)
Service enhancement (344 pages)
Service fees (273 pages)
Service innovation experiments (341 pages)
Service learning (397 pages)
Service level objectives (SLOs) (234 pages)

Service licensing (297 pages)
Service privacy (370 pages)
Service productivity (161 pages)
Service providers (493 pages)
Service recovery rate (305 pages)
Service reliability (408 pages)
Shared Benefits (341 pages)
Shared brand licensing (379 pages)
Shared company ownership (252 pages)

Shared development partnership (315 pages)
Shared equity initiative (349 pages)
Shared interest (441 pages)
Shared inventory management (226 pages)
Shared market intelligence (430 pages)
Shared marketing (427 pages)
Shared performance metrics (265 pages)
Shared services governance (221 pages)
Shared stories (502 pages)
Shared user interface (336 pages)
Shared work (355 pages)