Knowledge In detail
Knowledge In detail
Knowledge Retention (362 pages)
Knowledge Spillover (345 pages)
Knowledge augmentation (267 pages)
Knowledge management maintenance (355 pages)
Knowledge management performance measurement (370 pages)
Knowledge value (584 pages)
Management expertise (427 pages)
Management fee (289 pages)

Service Recovery Touchpoints (258 pages)
Service cloud (309 pages)
Service contracts (422 pages)
Service development costs (295 pages)
Service distribution (350 pages)
Service enhancement (344 pages)
Service feedback (406 pages)
Service gap model (420 pages)
Service innovation objectives (256 pages)

Service learning (397 pages)
Service level agreement (SLA) (380 pages)
Service level objectives (SLOs) (234 pages)
Service management office (403 pages)
Service management plan (334 pages)
Service measurement (265 pages)
Service performance standards (356 pages)
Service provider effectiveness (475 pages)
Service quality model (245 pages)
Service quality model (245 pages)
Service support process (269 pages)